Patients’ preferences and needs should be central to the design of health information technology, according to a new report from the National Committee for Quality Assurance.
The study, which scrutinized the connection between health IT and the need to engage patients and families in their own care, suggests there is considerable work necessary to improve the quality and effectiveness of healthcare supported by technology systems.
“Health IT tools for patient engagement are often disconnected from the health care system and in need of full integration across all opportunities for engagement,” according to the NCQA report.
Still, the report suggests that a framework is evolving to assist providers in leveraging technology to achieve the Triple Aim goals: enhance patient experience, improve population health and reduce per capita costs.
The successful incorporation of patient engagement tools into health IT systems has “the potential to improve inefficient communication methods and change the dynamic of the relationship between the patient and healthcare system,” according to the authors of the report, Building a Strategy to Leverage Health Information Technology to Support Patient and Family Engagement.